ACCESSIBILITY
ACCESSIBLE FESTIVAL
GENERAL
Lollapalooza Berlin is a festival open to everyone equally. We strive to break down barriers and hurdles for visitors with all kinds of restrictions, not just on site, but also in terms of a shared festival experience.
TICKET PURCHASING
You need a ticket to come to Lollapalooza Berlin. If you are in possession of a severely handicapped ID with the mark “B”, “Bl” or “H”, you can register your accompanying person. Tickets for wheelchair users and people with severe disabilities plus accompanying persons are available from Ticketmaster Customer Service. You can reach them daily between 10 am and 6 pm by calling +49 (0)30 – 40818824.
SITE
Lollapalooza takes place on the grounds of the Olympic Park and the Olympic Stadium in Berlin. The event site and the access routes are mostly flat and easy to use with a wheelchair. We have done everything possible so that all visitors can have an enjoyable and accessible festival experience.
Not all access routes to the Olympic Park are level, and many areas outside the grounds are uneven.
If you encounter a barrier at the festival, you can report it via e-mail to barrierefrei@lollapaloozade.com. We will then take it into consideration for next year and, if possible, remove it.
REGISTRATION OF MEDICINES
If you bring medicines that need to be stored in a cool place, please register them early so that we can create the necessary storage conditions. You can register your medication at barrierefrei@lollapaloozade.com. In the case of diabetes, you are allowed to bring your pen into the festival area. Please inform security that you need the pen – not everyone is familiar with this issue. Medication such as asthma sprays, headache tablets and allergy medication do NOT need to be registered.
For prescription medications that fall under the Narcotics Act (cannabis or addiction substitutes) please bring a prescription from your treating physician.
SANITARY FACILITIES
Wheelchair-accessible bathrooms are located at several places on the event site, as well as in the Olympic Stadium. These are marked on the site plan, which will be published shortly before the festival. During the festival you will find signs with directions on the site. You can also ask the helpers from the Inclusion service team for directions at any time.
IN CASE OF EMERGENCY
If you feel unwell, speak to our on-site paramedics. Security and the Inclusion service team can also be contacted in case of a medical emergency. They will then do everything they can to help you quickly and safely.
YOU – WHAT WOULD AN EVENT BE WITHOUT YOU?
We want to offer you an event that meets your needs and enables you to participate. You are welcome to express your wishes, needs and questions via email to barrierefrei@lollapaloozade.com. We will then try to quickly implement and answer them.
Have you found a barrier that we have overlooked? Then please send us your impressions, and together we will remove this hurdle. You are also welcome to give us feedback after the event, because it is important to us to always be making changes for the better. We will hear your voice and make improvements together.
CONSIDERATION / DOMICILIARY RIGHT / RIGHT TO ISSUE INSTRUCTIONS
To make your visit to the festival a pleasant experience with lasting memories, we ask all festivalgoers for tolerance, consideration, civil courage and help in emergencies. Everyone should make a personal contribution to this, because nothing is more important than the safety and security of festivalgoers. For this reason, the organizer and their authorized third parties have domiciliary rights for the entire festival. The instructions of the organizer’s security staff must be followed at all times.
Anyone wearing clothing with an inhumane, homophobic or right-wing extremist theme will not be admitted to the site and will not receive a refund on their ticket. Anyone who attracts attention on the site due to the above-mentioned statements or behavior will be immediately ejected from the premises without a refund.